Q: Do you offer wholesale?
A: No, My Craft Supplies® currently does not offer wholesale on any of our products. We are retailers.
Q: Do you have a brick and mortar store?
A: No, we are an online company only. We do not offer local pickup.
Q: How do I order?
A: We offer online ordering, only. Choose the items you wish to purchase, add them to the cart, and follow the easy online directions through checkout. If you have questions, you can contact use the Contact Form and we will get back with you quickly.
Q: My credit card receipt says Southern Dutch - who is this?
A: That's us! :) Our 'umbrella' company name is Southern Dutch. We sell via our network of family owned online stores, including My Craft Supplies®.
Q: Do you ship internationally? What are the charges?
A: Yes, we sure do. To find your shipping charge, put the items in the shopping cart, where you can enter your country of delivery. That will show your shipping fee for your order prior to checking out. Customs taxes/duties are not included in this shipping charge.
Q: How long will it take to get my item?
A: We try to ship your item as quickly as possible, which means the same day in some cases. We always ship within 2 business days, however. Your item will be shipped from Tennessee. If you live in the USA, delivery can be from 1-5 business days, depending on how far you are from this location. We ship USPS and FedEx, and we will provide you with a tracking number upon shipment.
International orders can take anywhere from 1-5 weeks, depending on the status of any wars, postal strikes, or erupting volcanoes in the world! International orders are always sent via postal service.
If you need a rush item, email us and we'll get you a shipping quote for express delivery.
**For any other questions, please email us at email@example.com, or use the "Contact Us" feature on the store.
Q: Are your products Made in USA?
A: We are a US company striving to offer you top quality craft supplies at a great price.
Fact is, so many (American) craft brands don't have have their products manufactured in the USA. And of course, one of us - Rob - was actually crafted in Holland... He'd argue he (too) is premium quality. ;)
Long answer short:
Wherever feasible and/or possible we offer USA-made - and then proudly mention so in the product's description.